We aim to minimise the amount of packaging materials we use when dispatching our products. We actively avoid unnecessary plastic sleeves for our fabric items, and only use items such as bubble wrap when required to protect the product.
We use Australia Post Parcel Post for our shipping, the cost of which will automatically calculate in the shop for Australian delivery addresses according to total purchase value and location as per the following:
- For orders up to $50 (inc GST): $10 flat fee across Australia
- For orders over $50 (inc GST):
- Sydney Metro: $10
- Rest of NSW, ACT: $20
- VIC, QLD, SA: $25
- TAS: $30
- WA, NT: $35
We ship internationally using Australia Post Economy Air according to destination country as per the following:
- New Zealand: $25
- Asia/Pacific: $35
- Rest of World: $55
Shipping will calculate at Checkout.
If you are in any way dissatisfied with the products you have received, we will happily organise a refund, exchange or store credit for you, as long as the products are returned to us in a saleable condition.
All returned products must be:
- returned within 28 days of delivery
- in original condition
- clean and undamaged
- in a saleable condition upon return.
The customer is responsible for the postage cost of returning the goods. Please ensure the goods are adequately packaged to ensure that they are not damaged during return transit.
How to return
If you wish to return a product to us for refund or exchange, please contact us via email – firstname.lastname@example.org, outlining the reason for returning the product and whether you would like an exchange, a refund or a store credit.
We will then provide you with the address to return the item/s to.